Client context
Anonymised enterprise client
Challenge
- Regression cycles were long and release confidence depended on a small set of experienced testers.
- The team had automation in place, but it was not stable enough to be relied on for release decisions.
- Leadership needed clearer evidence of quality risk without adding unnecessary delivery overhead.
Approach
- Assessed the current QA operating model and identified the highest-risk coverage gaps.
- Mapped critical journeys, test layers and decision points so release evidence became easier to trust.
- Worked with the team to simplify automation ownership and improve maintainability.
Deliverables
- QA maturity review and prioritised improvement plan
- Targeted automation support for critical regression journeys
- Clearer release evidence and test reporting
- Capability uplift through coaching and working sessions
Outcomes
- Improved visibility into quality risk and release readiness
- Reduced friction in regression planning
- More maintainable automation and better handover clarity
- Stronger internal confidence in the QA function